I've had terrible customer service from the brewing network too! One time I lost some brewing stuff in a flood and some Justin and JP jack off's had the nerve to get More Beer to send me all new faucets, beer line, and fittings for no charge. Free stuff? Whatever. This other time I listened to some show who had this Charlie Bamforth dude on there rambling on about beer staling then making me learn some brewing shit. Then one time I learned if Kolsch need D-rest or not.
I tell you, I am tired of this doin nice things for brewers crap and getting smart people on their interweb show for free so I can be a better brewer junk. Bunch of fucks I tell you.

My god man, really all this over a shirt or something. Goodwill is a great place if you need some clothes.