Dirk McLargeHuge wrote:NikoBrew wrote:Dirk McLargeHuge wrote:Dick is partially right. Ten years ago, no one had check cards like we do today. And very few people checked their balance online everyday. Before debit cards, authorizations were invisible, because they were on credit cards. And releasing a pre-auth on a credit card is simply a matter of calling up the card company and asking nicely. With debit cards, you have to fax the bank on letterhead, and beg them to give the customer their money back, and even then it might not happen.
Ah, so he's basically just not with the times on that end. Makes more sense. Odd that he didn't know how that worked though as when you run a resturaunt I think everythings a preauth until you add tips in etc and submit everything. I don't want to come off just like a whiney brat or anything either, just venting a bit. I can see how with credit/debit cards it's different. Was in the wrong to preauth in the first place without giving more than 15 minutes for a response.
I don't know how it works in restaurants, I work in lodging and we pre-auth about a week before the arrival date. So we have a few days to get things finished. I can't imagine why a restaurant would pre-auth, so they may not know how to get it released. But to answer your last question: He should have waited for a response first. If it had been a "FU" response (or you had been a raging asshole), then I can understand pre-authorizing.
Totally. I shot off those fast emails saying sorry check everything I'll reship and then the "whoawhoawhoa before you charge me please give me a moment to fix the issue". I figured (I may be wrong) that when you run your card at a resturaunt they preauthed your card right away because they don't know how much you're leaving as a tip until you write it down. So if your bill is $50 they preauth for the $50 and you hand write a tip in they'd need to manually enter that, at least thats how I've assumed they do it.
Sorry.
