Terrible customer service from the brewing network!

[grod]

I love the BN. It really does make me feel like I'm in a family...a big, strange, passionate, and disfunctional (but oddly functional) family. Justin's really created something here that's special, in a unicorn and rainbow kind of way. Cheers!

Well said.

The only order from the BN that I received without an issue was "That Other Show" shirt designed by the hat person. Surely JP had nothing to do with that.

I'll continue to buy stuff from there because I understand that shipping isnt there main thing (some would say radio isnt either) just to support and represent a great community.

Rather than bitch on a forum, I contacted J via email on several occasions to remedy the issues. I also was lucky enough to communicate with his mum but Brewers Code prevents me from saying more.

love

g

[EagleDude]

When I ordered my BN gear, I was just expecting to wait a month before receiving anything. Instead, It was sitting at my front door a week later.

As for the original post ... I'm not sure this is the best way to achieve a speedy delivery. I think I'll put in another order for some more gear and see if I get it before you. Rock on BN and c-ya in San Diego.

[Brewcaster J]

Wow, haven't had one of these in awhile. What fun!

Breez7, I can't find any emails from you, so sorry for the delayed response. But if received an email, I would have responded. If store at thebrewingnetwork dot com has not given you any results please send to me at justin at thebrewingnetwork dot com. I'll need your full information to find out about your order. Or I can just refund it so you can carry on flaming us on other sites, but with your wallet in tact.

Again, sorry for the confusion.

J

[spiderwrangler]

The 'Suck it Shuman' in J's signature makes me sad....
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...in my pants.

[breez7]

Here is the second email:

to"feedback@thebrewingnetwork.com" <feedback@thebrewingnetwork.com>

dateTue, Apr 5, 2011 at 8:27 AM
subjectOrder number 4694
mailed-bygmail.com

hide details Apr 5 (4 days ago)


I sent an email 4 days ago trying to figure out where my order is and haven't gotten a responce. It would be nice to know whats going on with it. I sent my first email to justin@thebrewingnetwork.com.

Order was placed March 23rd........

[snowcapt]

you wear pants?!!

[breez7]

Here is the first:

justin@thebrewingnetwork.com

dateFri, Apr 1, 2011 at 2:22 PM
subjectOrder number 4694
mailed-bygmail.com

hide details Apr 1 (8 days ago)


Checking to see the status of order number 4694???

Love the show, keep it up!

Cheers,

Dave

[breez7]

Those were the emails that were sent, copy and pasted from gmail. I could see one possibly slipping through the cracks...but if no one ever got either one of them sent to two seperate emails, here they are.