Beer Forum

So I ordered a Ventmatic faucet on Jan 10 and lo and behold, the Morebeer podcast, which came out this week, has a coupon for it! I politely asked morebeer support if I could have the coupon as a credit on my next order, since I listen to the podcast and it's Justin's fault that it wasn't out before I ordered. I also mentioned in my email that I was going to ask Justin for the 5 bucks, but I didn't want to damage his ramen budget... So, Robin from morebeer emails me back and says that the coupon was from the June podcast and it expired! Hoping to save other folks the trouble, I called in and spoke with her and listened to the end of the podcast again so she could get the coupon codes. She said that they hadn't been posted yet on their site! Anyway, she believed me and didn't act snooty like a typical customer service person and was very nice about it. We talked about JP for a bit and had some good laughs and I have a credit for my next order!

Anyway, how great is it to have a company that does that many orders that still has great customer service like that?!!

So Thanks to Robin and Morebeer!

Thats Great. The cust. support is top notch.
My order was just delivered at home, cant wait to get home and break into it.
There is going to be some serious brewing going on at the Crut residence!
-Crut

I agree. I called in about a problem with an order, and they were very helpful and friendly. I also deduced that they don't like JP there either.

If you listen to the phone directly, JP is the LAST name on the list, after about 25 other people. Low man on the totem pole. But that makes sense, that JP would be at the bottom of the pole.

I also always like to leave a coment on my order forms that bash JP in some way... Just my way of saying "JP is a douche, but I love him anyways."

I talked with Robin about those comments people leave about JP. Apparently she sends them all to him and he prints them out and hangs them up.

My last order said "Thanks for supporting the Brewing Network and for giving special people, like JP, a place to work, so they are not in a home".

My last was-

"JP Rocks! In a lame way..."

You guys are just lucky. I had a bad initial dealing with them. I had basically placed an order for something like $45 or so. Two days later I received a note saying that my order was shipping. One day later, I got another email saying that the whole thing was delayed because one item was on backorder. The item in question had an "upgrade" version for $7 more. Instead of just giving me the upgraded version and shipping complete - I was told I was going to have to wait up to 30 days, or pay extra to ship as is. Since all the pieces were necessary, that didn't make sense. Ironically, by purchasing the upgraded item, I qualified for free shipping - so it was a wash. Even that was not discovered before several days and angry emails went back and forth. Not a good way to start a relationship...


Mylo

I've had positive experiences with them, as well.

The one time I had a problem, it was fixed 100% and fast. They forgot 2 oz. of Simcoe & I think 4 oz. of Chinook, so I called them on it. They took a couple hours to respond to my e-mail and shipped it out right away. When I got the second package I was happy to see some extra Simcoe thrown in there.

I can't say anything good or bad about More Beer's customer support because I've never had problems to begin with. Orders have always gone through with no issues.

I pretty much split my business between them and Northern Brewer (depending on what I'm ordering) and never had a problem with either one. Highly recommend either one.